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Our Terms Shape How Your Account Works

When you open an account with sambung ayam, you agree to the rules that keep your wallet safe, your bets clear and your withdrawals on track.

Account security verified at signupReal-money deposits and withdrawalsLive casino, slots and sportsbook accessSupport available via chat and email

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The Core Rules That Protect Your Play

sambung ayam Service availability depends on jurisdiction. Users are responsible for checking local law before access.

By creating a sambung ayam account, you confirm you are legally able to hold an account where local law permits. You agree to provide accurate personal details during signup — your legal name, date of birth, phone number and email address. We use this information to

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verify your identity before your first withdrawal, in line with anti-money-laundering standards. Deposits via DANA, OVO, GoPay and QRIS, as well as bank transfer, are processed under your instruction and cannot be reversed once cleared. When you place a bet, live or in slots, that outcome
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is final. Withdrawals are subject to account verification and may take 1–3 business days depending on your payment method. You agree not to open multiple accounts or use another person's identity. Breach of these core terms may result in account suspension and forfeiture of any balance.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

NEED TO REACH US

How to Contact Us About Your Account

We keep multiple channels open so you can raise questions about these terms, dispute a transaction or request account changes quickly.

Live Chat Open the chat icon in your account lobby. Response time typically under 5 minutes during peak hours. Available daily 08:00–23:00 Indonesia time.

Email Support Send formal account or payment disputes to our support address. We respond within 24 business hours with full details and next steps for resolution.

Account Dashboard Visit the Help section in your account settings to access FAQs, payment history and a contact form for specific term clarifications.

HOW WE PROTECT YOU

Security, Data & Account Verification

Our Terms & Conditions lay out how we handle your data, verify your identity and keep your account secure.

Password Security

Create a strong password during signup. Never share it with anyone. We use industry-standard encryption to protect it.

Identity Verification

First withdrawal requires photo ID and proof of address. This is a one-time verification; subsequent withdrawals are faster.

Payment Data

We do not store full banking details after transaction completion. All payment info is encrypted end-to-end.

Data Retention

Account records are kept for 7 years to comply with Indonesian financial reporting rules. Request deletion via email anytime.

Fraud Prevention

We monitor accounts for unusual activity. If we flag a suspicious withdrawal, we will email you before processing it.

Contact Us to Update Terms

If you want to dispute a charge, request a data export or change a payment method, email support with your account ID and request details.

Common Questions About Our Terms

Players in Bandung, Jakarta and across Indonesia often ask the same questions about account rules, payments and how disputes work. We've answered the most frequent ones below so you know exactly where you stand before and after you open your account.

No. Our terms strictly prohibit multiple accounts under your name or identity. We detect duplicates during signup and deposit. If discovered, all related accounts are suspended and balances forfeited. One account per person, verified with real identity details.

You can request account closure via email or live chat. We will verify your identity, settle any pending bets and process a final withdrawal to your registered payment method within 1–3 business days. Once closed, that account cannot be reopened.

Yes. These are Indonesia's most widely used payment rails and are PCI-compliant. We encrypt all transactions and do not store your full payment details after completion. Deposits typically clear in under 1 minute.

Once a deposit clears to your sambung ayam wallet, it is final and cannot be reversed. You can withdraw unspent funds to your original payment method anytime, subject to verification. Think of it like a bank transfer — once sent, it is sent.

Contact us immediately via email or live chat with your account ID and a screenshot of the issue. Our team will investigate within 24 hours. Bet outcomes are recorded live and are final, but if we find a system error, we will correct your balance.

Standard withdrawals to DANA, OVO, GoPay and QRIS take 1–3 business days after verification. Bank transfers may take 2–5 business days depending on your bank. We process withdrawals every business day, and your funds are secure in our system until credited.

At signup: legal name, date of birth, phone number and email. For first withdrawal: a photo ID and proof of address (utility bill or bank statement). We use this to verify identity and comply with Indonesian anti-money-laundering rules. Data is encrypted and retained per our 7-year legal hold.

Our Terms Shape How Your Account Works

How to Contact Us About Your Account

Security, Data & Account Verification

Password Security

Identity Verification

Payment Data

Data Retention

Fraud Prevention

Contact Us to Update Terms

Common Questions About Our Terms

01 Can I open more than one account with sambung ayam?

02 What happens if I want to close my account?

03 Are deposits via DANA, OVO, GoPay and QRIS safe?

04 Can a deposit be refunded if I change my mind?

05 What if I spot an error in my account balance or a bet outcome?

06 How long does a withdrawal take?

07 What personal information do you need from me?

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