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How We Protect Your Privacy

When you open an account with us, your personal information is kept secure and handled with clear rules.

Data encrypted on your accountPayment information isolatedYour choices, clearly explained
Explore the Lobby Read FAQ
sambung ayam How We Protect Your Privacy
CONTACT US

Reach Out About Your Privacy

Your privacy questions and access requests matter to us. We respond to inquiries about what data we hold on your account, how we use it and your options for updating or removing…

Email Support Send your privacy request to our data team at [email protected]. Include your account email and a clear description of what you need to know or change.
Live Chat Open live chat from your account dashboard. Our team responds during operating hours to answer questions about your stored data and privacy choices.
Account Settings Head to your account settings within the sambung ayam lobby to review, update or delete non-essential profile information. Payment details require support verification.
HOW WE SECURE YOU

Data Security, Cookies and Account Protection

We use industry-standard encryption to protect your login credentials and payment information the moment you enter them into our platform.

Encryption Standard

All data between your device and our servers is encrypted using TLS 1.2 or higher. Your account password is hashed and salted; we never see your plain password after signup.

Payment Tokenisation

DANA, OVO, GoPay and QRIS details are tokenised and stored securely with our payment partners, not directly on our platform. Only the token is linked to your account.

Session Cookies

We use cookies to maintain your logged-in state and recognise your device. These help us spot unusual login activity and prevent account takeover attempts.

Withdrawal Verification

Every withdrawal request triggers a multi-step check: account balance confirmation, payment rail verification and a confirmation step at your linked payment method.

Data Retention

Your active account data is kept for the lifetime of your account. After closure, we retain transaction records for 7 years for compliance with payment regulations.

Privacy Request Process

Email [email protected] to request access to, correction of or deletion of your personal data. We respond within 14 days and verify your identity before releasing or changing anything.

Frequently Asked About Your Privacy

Your privacy rights and our data practices raise real questions. Below are the answers our players ask most often.

We collect your name, email address, phone number and date of birth during signup. When you make your first deposit via DANA, OVO, GoPay or QRIS, we also store your linked payment account identifier. We record your device type, IP address and gameplay activity for security and account verification.

Your data helps us verify your identity, process deposits and withdrawals, detect fraud, and resolve disputes. We use gameplay records to generate your account statements. We never sell your information; we share it only with payment partners and compliance teams where necessary to complete transactions.

Yes. Email [email protected] with your account email and request a data access report. We'll send you everything we hold within 14 days. You can update your profile in account settings; however, some data (payment history, verification records) must be kept for legal compliance.

Your payment information is tokenised and encrypted. We don't store your full payment credentials; instead, we store a secure token linked to your payment partner. Your payment partner handles the sensitive details. All data moves through TLS 1.2 encryption.

After you close your account, we delete non-essential personal data (preferences, device logs) within 30 days. Transaction records and verification documents are kept for 7 years to comply with payment regulations and law enforcement requests.

We use session encryption, device recognition and multi-step withdrawal verification. When you log in, we check your IP address and device against your history. If we spot unusual activity, we lock the account and ask you to verify via your registered email or phone before you can proceed.

Non-essential cookies (marketing, analytics) can be disabled in your browser settings. However, session cookies that keep you logged in and protect your account are required. Without them, you cannot access your account. You can clear cookies in your browser at any time.

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